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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Veronica Allen

Veronica Allen

October 17, 2024

5  out of  5
rating by Veronica Allen
"Melissa was an amazing and extremely professional. She listened to what type of coverage I needed. She was very personable. Will definitely recommend to family and friends."
We responded:
"Thank you so much for the 5 Star review, Veronica. It was an absolute pleasure to work with you and help you with all of your insurance needs. Please let all of your family and friends know just how easy it was to switch over to State Farm because I would love to help them as well. "
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Gary Mansheim

September 23, 2024

5  out of  5
rating by Gary Mansheim
"Such a pleasure working with a professional like Melissa. I know nothing about home owner’s insurance, thankfully I found Melissa to help me get the coverage I needed for home and auto."
We responded:
"Hi Gary, Thank you for the 5 Star review and I am so happy that I was able to help you with your home and auto insurance and help you understand insurance just a little bit better. If you have any family or friends that are looking for insurance, please send them my way. "
Profile photo of Phoebe Landeros

Phoebe Landeros

September 23, 2024

5  out of  5
rating by Phoebe Landeros
"Every policy from car to home insurance that I have with this particular office has been so quick and easy—not to mention affordable! We are closing on a home this week and I was able to purchase home insurance with Melissa Suber in one quick call! She was very personable, swift and made it an overall great experience. Thank you, Melissa!!"
We responded:
"Thank you, Phoebe, Thank you for the 5 Star review and your kind words. You were a pleasure to work with and help you with all of your insurance needs. I look forward to the continued business with you and if you have any family or friends I would love to help them as well. "
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Nicole Delgado

September 23, 2024

5  out of  5
rating by Nicole Delgado
"Melissa was very helpful."
We responded:
"Thank you so much for the 5 Star review and kind words, Nicole. It was such a pleasure working with you and I look forward to the continued business with you. I would love to help your family and friends with all of their insurance needs as well. "
Profile photo of Traunsa Reeves

Traunsa Reeves

August 2, 2024

5  out of  5
rating by Traunsa Reeves
"I was and am very impressed with Melissa who helped and worked with me. She was professional, courteous, knowledgeable, and made my experience smooth and pleasant for which I am very appreciative and satisfied."
We responded:
"Thank you so much for your kind words and 5-star review, Traunsa! It was a pleasure working with you to take care of all of your insurance needs and I look forward to assisting any friends, family members or referrals you send my way. Thank you!"
Profile photo of Patsy Aycock

Patsy Aycock

June 27, 2024

5  out of  5
rating by Patsy Aycock
"Melissa has been very very sweet to me. She has been informative, patient, and made things easier for me to get accomplished. Thank you Melissa. 🦋🕊"
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Patty Miller

June 27, 2024

5  out of  5
rating by Patty Miller
"I'm so happy Melissa B saved me so much money. It was easy and hassle free. Should've done it sooner! She's always there also if I have any questions. Thank you so much!"
Profile photo of Kathryn Goldsmith

Kathryn Goldsmith

June 20, 2024

5  out of  5
rating by Kathryn Goldsmith
"Melissa Suber helped us transfer our insurance quickly and efficiently! And we saved a significant amount of money."
Profile photo of Katrina Miller

Katrina Miller

June 13, 2024

5  out of  5
rating by Katrina Miller
"Very professional and kind. I appreciate her patience and I felt very comfortable speaking with her."
We responded:
"Thank you for the 5 star review! We appreciate your business and letting us know what we are doing right."
Profile photo of Anthony Woodard

Anthony Woodard

May 24, 2024

1  out of  5
rating by Anthony Woodard
"I have nothing bad to say about Mrs. Leal......but i have to say that State Farm left me out on a limb. They said that a letter was sent to us back in November....lie ...They contacted me about the letter in April saying that we would be canceled in May. They said something about proof of roof life, but at the same time NOBODY from this company came to our home. The asked for proof of roof life and we did that...we sent picture from a contractor with they asked for....on May 16th I have to contact them and on the 17th Mrs. Leal called and said that the policy would be canceled. We have started a POD CAST about State Farm so called policies. We have heard this has happen to a lot of policy holders........this will not go away....Maybe we could get Mrs. Mariannel Leal on the POD CAST LIVE........"
We responded:
"Hi Anthony, Thank you for sharing your feedback. We'd like to clarify that after reviewing our records, we couldn't locate you as a current policyholder with our agency. However, we understand the frustration you've experienced and sincerely apologize for any inconvenience caused. At our agency, ensuring clarity and fairness in all interactions with policyholders is our utmost priority. If there is anything we can do to assist you, please don't hesitate to reach out to us. We value your feedback and are here to help in any way we can. - Marianne Leal - State Farm Insurance Agent"
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Typhanye Prelow

May 21, 2024

2  out of  5
rating by Typhanye Prelow
"I thought they was good to have but as always most insurance companies don’t do nothing but lie to you about your insurance policy."
We responded:
"Hi Typhanye, We are sincerely sorry to hear about your experience. Upon investigation, we've found that you are not insured under our agency. Our policyholders are our utmost priority, and we strive to ensure their satisfaction. However, it appears that your policy is handled by another agent. We recommend reaching out to them directly for assistance with your insurance needs. If there's anything else we can assist you with, please feel free to let us know. - Marianne Leal - State Farm Insurance Agent"
Profile photo of Adrienne Hardee

Adrienne Hardee

May 21, 2024

1  out of  5
rating by Adrienne Hardee
"I would give zero stars if I could. The employees are beyond rude! We just cancelled our policy after 30+ years. Rates are way too high, and we didn't feel they valued long time customers. Most companies try to keep their customers, but they didn't try to keep us at all. Do better and treat people with respect on the phone when they call."
We responded:
"Hi Adrienne, We're truly sorry to hear about your recent experience with our agency. We strive to provide exceptional service to all our customers and we understand the importance of valuing long-time customers like yourself. In regards to your specific situation, we'd like to clarify that technically, you are not listed as a named insured on the policy as your mother is the policy owner. We appreciate you bringing this matter to our attention, and we assure you that we take your feedback seriously. We will be addressing this issue internally to ensure that all our customers, regardless of their status on the policy, receive the respect and assistance they deserve. If there's anything else we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to us directly. We value your continued support and hope to have the opportunity to regain your trust in the future. - Marianne Leal, State Farm Insurance Agent"
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Sarah Blankenship

March 7, 2024

4  out of  5
rating by Sarah Blankenship
"I have used Marianne for years. I came to know of her through a friend who worked for her. She has always been very transparent and always looked after my insurance and financial needs."
We responded:
"Hi Sarah, thank you for your kind words and for trusting us with your insurance and financial needs over the years. We are thrilled to hear that you appreciate our transparent approach and the service provided by our team. Your loyalty and support mean a lot to us. We look forward to continuing to assist you in the future. Marianne Leal - State Farm Insurance Agent, Fort Worth, TX"
Profile photo of Erin Rodriguez

Erin Rodriguez

February 27, 2024

5  out of  5
rating by Erin Rodriguez
"Christina was beyond helpful! I told her my concerns with my previous insurance and what was important to me and she in return helped me put together a package which was MUCH better than my previous. We even added a life insurance policy…all for cheaper than what I was paying with the previous company. She is a uper friendly and always happy to help!! I will recommend to anyone asking for a new insurance company!"
We responded:
"Thank you for the great review, Erin! We're thrilled to hear Christina was able to address your concerns, put together a better package, and even save you money. If you ever have more questions or need assistance, Christina and the team are here for you. Thanks a bunch for recommending us!"
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Michael Reiswig

February 22, 2024

5  out of  5
rating by Michael Reiswig
"This is unquestionably, the best insurance agent I’ve had. Customer service is a 10, knowledge and experience is a 10, attention to detail is also a 10."
We responded:
"Michael, we thank you for leaving us a review! Nothing matters more to our office than providing the right insurance coverage for our customers’ needs, while providing a red carpet service, and we are happy that you are satisfied with your experience! We value you for letting us be your good neighbor!"
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Mickey Marrone

December 16, 2023

5  out of  5
rating by Mickey Marrone
"Great agent and very responsive staff.I highly recommend Marianne."
We responded:
"Thank you for taking the time to leave us a review, Mickey. Our State Farm office in Fort Worth would be nothing without policyholders like you!"
Profile photo of Melissa Suber

Melissa Suber

December 15, 2023

5  out of  5
rating by Melissa Suber
"Marianne is one of the best agents in town. She is very knowledgeable and her team is very friendly and really knows there stuff when it comes to anything and everything insurance related. If you need anything from her or her staff they are always willing to go above and beyond to assist you."
We responded:
"We love seeing reviews like this, Melissa! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Profile photo of Eric Cannon

Eric Cannon

December 15, 2023

5  out of  5
rating by Eric Cannon
"Marianne and her staff our great. I've had all my insurance with her for 10+ years. Competitive prices and great customer service."
We responded:
"Eric, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Christina Watson

Christina Watson

December 15, 2023

5  out of  5
rating by Christina Watson
"Wonderful agency. Marianne is so helpful and kind and has a great team."
We responded:
"Thank you for the five-stars, Christina! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Scott Margraves

Scott Margraves

December 15, 2023

1  out of  5
rating by Scott Margraves
"Not only did this agency screw up my auto policy which created gaps in coverage, they admitted my renter's policy was not issued correctly and cancelled while on vacation even though it was "supposed" to be paid in full. Thanks for nothing but headaches. Your prior response about "no gaps" demonstrates a clear lack of understanding how insurance works and illustrates my experience with your agency."
Profile photo of Scott Margraves

Scott Margraves

December 13, 2023

1  out of  5
rating by Scott Margraves
"I'm very dissappointed with the service. I tried to increase the limit for all vehicles at renewal, but they increased the limit to only one vehicle, mid term, so now I have two policies and gaps in coverage. They have been working to fix this for weeks to no avail. Don't expect anyone from this agency to return a phone call due to high turnover and incompetence."
We responded:
"Hello Scott, we understand your frustration. We reached out to you multiple times and spoke with you regarding this matter. We submitted your request to combine policies and increase coverage however, due to the high volume of requests being submitted to State Farm, it takes additional time to review and approve these kinds of changes to your policies. There has never been a gap in your coverage. We wish you well with your new agent and if there is anything we can do to assist you in the future, please call our office anytime!"
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Genna Stone

November 18, 2023

5  out of  5
rating by Genna Stone
"Always helpful, great customer service"
We responded:
"Thank you, Genna! We appreciate you!"
Profile photo of Dustin Stone

Dustin Stone

November 16, 2023

5  out of  5
rating by Dustin Stone
"Have had both Personal and Business coverage through Marianne Leal for many years and can easily recommend. Always quick to respond and very helpful, even in situations where time isn't really of the essence. Looking forward to maintaining my business through Marianne for years to come."
We responded:
"Dustin, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
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Carlo Capua

September 17, 2023

5  out of  5
rating by Carlo Capua
"I have been with Marianne for decades and she always comes through. My keys got locked in my car and Marianne answered my phone call immediately, told me exactly what to do, and has already submitted the reimbursement for the locksmith who came to open my car. She's truly world class."
We responded:
"Thank you for the five star review. It has been a pleasure to work with you and Rachel and your mom over the years. Thank you for your service to the city of Fort Worth and TCU."
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Deletha Jennings

August 15, 2023

5  out of  5
rating by Deletha Jennings
"Knowledgeable and straight to the point. I do recommend I have spoken to 6 people this week for quotes and services here great"
We responded:
"Deletha, thank you for recommending our State Farm Agency to assist the needs of others! We couldn't be more excited to assist you and your future insurance needs. - Marianne "